Privacy Policy
Madz Travel ("we", "us", "our") is a TICO-certified travel practice affiliated with TravelOnly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit madztravel.ca or request our services. We are committed to handling your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect information you voluntarily provide when you contact us or request a quote, including your name, email address, phone number, travel destinations, dates, and trip preferences. To book and administer travel we may also collect information required by suppliers, such as traveller names, dates of birth and passport details.
How We Use Your Information
- To respond to your enquiries and prepare travel quotes;
- To book, manage and service your travel arrangements;
- To communicate with you about your trips and, where you consent, occasional offers;
- To comply with legal, regulatory and TICO obligations.
Sharing Your Information
We share your information only as needed to deliver your travel services — for example with airlines, hotels, cruise lines, tour operators, TravelOnly and insurance providers. We do not sell your personal information. Service providers who process data on our behalf are required to protect it.
AI Assistant & Website Tools
Our website offers an AI chat assistant powered by Smarter Flow Systems to answer questions and capture trip requests. Conversations may be stored to follow up on your enquiry and improve service. Do not share sensitive information (such as full payment card or passport numbers) through the chat.
Data Retention & Security
We keep personal information only as long as necessary for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing communications at any time. To make a request, contact us using the details below.
Contact Us
Madz Travel
Serving Whitby, Durham Region & the GTA, Canada
Travel services sold through TravelOnly — TICO Reg. #4316071
202–325A West Street, Brantford, ON N3R 3V6
Email: madz@madztravel.ca
Phone: 647-578-7583